-The below information has been amended to coincide with our COVID-19 safety plan.
However to see more detailed information on the measures we are taking to keep you and our your team safe please see our COVID-19 tab on our web site.
-Do I need to book an appointment?
Yes, we offer 1 hour appointments with our experienced Bridal Consultants who will get to know you and your style to help you find the perfect gown!
-Will I be charged for an appointment?
We charge £25 for all dress trials. We operate a 72 hour cancellation policy to ensure we can offer the appointment onto another bride to be on our waiting list.
-How many people can I bring?
Currently we are allowing strictly 3 guest per bride. We will allow Zoom conference calls so you can share that special moment with your family and other important people!
-Can we come in early and browse before my appointment starts?
We kindly ask that you come as close to your appointment time as possible. We will be deep cleaning the store and gowns in between each appointment to make sure the boutique is safe and clean for your appointment.
-Can I bring a pram or young children?
For the safety of your child, our team and yourself we ask that you do not bring babies or children at this time. We do have some very expensive outfits in the showroom and would not want them to be damaged during your visit.
-Will there be other appointments in store?
Brides will have their own private area of the store for themselves, their guest and one stylist.
-Can I take photos?
We do not permit photography however if it will help you to better decide upon the right dress we will allow photographs of only your favourite dress/es.
-Can I just pop in and browse anytime?
We do not allow brides without an appointment to come to the store as an appointment may be running or we may be in the process if preparing for the next booked appointment. Simply go on the website and boo your own personal appointment and we will offer you our undivided attention.
-What sizes are your samples?
We have samples in sizes between a UK 10, 12 and 14, 16 and 18 and above in some designs – depending on shape of the gown.
-What is your price range?
We offer made-to-order gowns from £1000 to £2500. Should you have a budget below this, we have a few styles of ready-to-buy Sample gowns you can purchase and can take away with you on the day. Please keep an eye on the website and email us.
-Do I need to bring anything like shoes and special underwear?
Please kindly be wearing a mask when you arrive for your appointment with at the boutique.
We are not able to offer shoes to try with gowns at the moment. We encourage you to bring your own as that will help you to see and visualise the gowns with good effect.
Backless or Strapless bras are most helpful but not essential. Stick on cups or low back basques are also useful to wear to ensure you are comfortable and could provide good support for your actual wedding day. Also it is helpful to bring pictures of gowns you have seen on blogs or website, or you have tried on elsewhere.
-Most importantly come with an open mind! It is quite usual for customers to find ‘THE ONE’ during their first visit at Sylvia Matthews Bridals!
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