Covid-19 Policy




Here at Sylvia Matthews Bridals we are committed to keeping our customers safe throughout this particularly challenging period.

What to expect when shopping at Sylvia Matthews Bridals.

  • You will be greeted with our usual warm friendly smiles, however, hugs and handshakes will not be permitted during this time.
  • All appointments are limited to the bride and one guest. Vulnerable individuals are advised to stay home according to Government advice.
  • Please note to wear a face mask on entry to our store and bring your own shoes to try on with gowns as we have removed try-on shoes for this time.
  • Each gown will be sanitized after try-on by customers before being put back onto the general store rail.
  • We have allowed extra time after each appointment to sanitize the dressing room as well as high touch surfaces.
  • Sylvia Matthews Bridals Staff and in-store guests are required to wear face masks at all times.
  • A Health Declaration Statement must be returned by email prior to your visit into Sylvia Matthews BridalsWe will take measurements of each bride at the beginning of each appointment, as booking a return appointment will be limited at this time.


On arrival

  • There will be temperature check and hand sanitizing station available on entry to the store.
  • You will be taken directly to your seats and dressing room.
  • Please be advised that browsing gowns around the store is not permitted at this time.
  • Merchandise being tried on is at your own discretion.
  • We kindly ask, if you or your guest feels unwell or have a fever, to reschedule your appointment.



We appreciate your co-operation!

What you can expect from our team at Sylvia Matthews Bridals.

  • HEALTHY TEAM MEMBERS – conducting daily temperature checks and monitoring overall health
  • WEARING MASKS – we are wearing protective masks to ensure a safe environment
  • CLEANING AFTER EACH APPOINTMENT – The dressing room will be sanitized after every appointment. Disinfecting common areas and frequently touched surfaces.
  • CLEAN HANDS – Hand sanitizing station upon entering. Common areas and dressing room contain surface cleaner along with hand sanitizing spray.


Please email [email protected] or call us on 020 34883867 should you require any further information.